Effective Date: January 1, 2025
This Return & Refund Policy outlines the conditions under which Averixl, powered by Accsoft Solutions (Sri Lanka Business Registration No. W/203708), manages returns, cancellations, and refunds for its solutions, services, training, and career advancement programs.
By engaging with our services, you agree to the terms outlined below.
1. General Policy
- Since Averixl primarily provides digital services, online training, consulting, and remote career advancement programs, we do not accept physical returns.
- All services, solutions, and programs are considered delivered digitally or virtually.
- Once a service has been accessed, initiated, or delivered, it is non-refundable unless otherwise stated in writing.
2. Refund Eligibility
Refunds may only be considered under the following circumstances:
- Duplicate payments made for the same service.
- Technical errors during payment processing resulting in an incorrect charge.
- Cancellation of a paid service or training before the agreed start date, subject to approval.
Refunds are not applicable in the following cases:
- Unpaid internship opportunities (since these are voluntary and free of charge).
- Completed training programs, certifications, or consultancy services already delivered.
- Change of mind or voluntary withdrawal from an ongoing program.
3. Service-Specific Rules
- Solutions & Services (Web, Software, Marketing, HR, Operations, Supply Chain):
Once the service scope has been confirmed and work initiated, refunds will not be issued. - Training & Certifications:
Fees paid for training programs or certifications are non-refundable once the program has commenced. - Career Advancement Programs & Internships:
Internships offered by Averixl are unpaid. Any fees related to career support or certification are non-refundable once participation has started.
4. Refund Process
- Refund requests must be submitted in writing to inquiry@averixl.com within 7 business days of the transaction.
- Approved refunds will be processed within 14 working days via the same payment method used.
- Transaction fees or payment gateway charges are non-refundable.
5. Cancellations
- If you wish to cancel a paid service before it begins, you must notify us at least 5 business days prior to the scheduled start date.
- Cancellations made after services have started are not eligible for refunds.
6. Disputes
- Any disputes regarding payments, services, or refunds must be reported directly to Averixl via official communication channels.
- We will review and attempt to resolve disputes fairly, but Averixl reserves the right to make the final decision on refund eligibility.
7. Policy Updates
- Averixl reserves the right to update or modify this Return & Refund Policy at any time.
- Updates will be posted on our website with a revised effective date.
- Continued use of our services after updates indicates acceptance of the new terms.
8. Contact Us
For questions or refund-related inquiries, please contact:
📧 inquiry@averixl.com
🌐 www.averixl.com
Averixl – Solutions, Services & Career Advancement
Powered by Accsoft Solutions
Sri Lanka Business Registration No. W/203708